Terms of service

These terms cover cleaning services booked with Welch Cleaning Service, Inc. through this website or by phone. By booking, you agree to them.

Estimates and final price

Online prices are estimates based on what you tell us about your home. The final price is confirmed after we review your home. If the home is very different from the description, we will tell you before we start.

Deposit and payment

• A $50 deposit, paid by card through Stripe, holds your date and arrival window.
• The deposit counts toward your final price. The balance is collected after the cleaning is complete.
• Holds that are not paid within 15 minutes are released.

Changing or canceling

• You can reschedule, skip or cancel online up to 48 hours before your cleaning.
• Changes within 48 hours of a cleaning need a quick call. Call (520) 728-2178. A late change or missed visit may mean we keep the deposit.
• Recurring plans can be skipped or canceled at any time under the same 48-hour rule.

Access and your home

Please make sure we can get in at your arrival window and that pets are safely put away. Tell us about anything fragile or off limits. Lists of what is and is not included are on each service page.

If something is not right

Tell us as soon as you can after the visit, by phone or email, and we will work with you to put it right.

Commercial services

Commercial cleaning is quoted per building and covered by a separate written proposal.

Contact

Questions about these terms? Call (520) 728-2178 or emailhello@welchcleaningservice.com.